Factors that influence audio issues
| Factor | Speaker issues | Possible solution |
|---|---|---|
| Audio | If you cannot hear other participants | Ensure that your speak is turned on |
| Allow video integration all permissions and access to your speakers | ||
| Try using earphones | ||
| Restart your device | ||
| Refresh the browser, rejoin the call. | ||
| Microphone | If you cannot speak | Ensure the microphone is not on mute. |
| If you see the muted Audio icon in the meeting controls, tap it to unmute | ||
| Allow video integration all permissions and access to your microphone | ||
| Ensure that ADPList has access to your device | ||
| Ensure that no other application is using the microphone at the same time | ||
| Restart the browwser or device |